Terms of Service
Last updated: 1 August 2026
Welcome to HnH Stays. These terms govern your use of our website and your bookings with us. By booking a stay through hnhstays.com, you agree to these terms. We have kept them in plain language because that is how we prefer to talk to our guests.
Who we are
HnH Stays operates pocket friendly hotels, villas and serviced apartments across Goa, Jaipur and Mussoorie. Our website lets you book directly with us, without any middleman. When you book a stay through hnhstays.com, HnH Stays is the party you deal with for your booking.
Your booking
A booking is confirmed only after your payment is received and you see the booking confirmation page with your booking reference. We also send a confirmation voucher to your email. Guests are not allowed to check in without a print or digital copy of this confirmation voucher, so please keep it handy.
All prices shown on our website are in Indian Rupees and are inclusive of GST. Rates under Rs 7,500 per night carry 5 percent GST and rates of Rs 7,500 and above carry 18 percent GST, which is reflected in your price breakdown at checkout.
Every unit has a base occupancy and a maximum occupancy. Stays with guests above the base occupancy carry an extra person charge of Rs 1,000 per extra guest per night, shown to you before payment. Guests beyond the maximum occupancy of a unit cannot be accommodated.
Payments
Payments on our website are processed securely by Razorpay. We never see or store your card, UPI or banking credentials. Depending on the option you choose at checkout, you may pay the full amount or a deposit, with the balance payable as communicated in your confirmation.
Check in and house rules
Check in and check out timings, the exact address and the reception contact for your stay are provided in your confirmation voucher. Each property has house rules included in the voucher. We ask you to treat our homes and our neighbours with care. Damage to the property beyond normal wear may be charged at actual cost.
Cancellations and changes
Our cancellation policy is described on our Cancellation Policy page and forms part of these terms. If you need to change your dates or your unit, write to us or message us on WhatsApp and we will do our best to accommodate you, subject to availability.
Our responsibilities and limits
We work hard to make sure your stay matches what you see on our website. If something is not right, tell us during your stay and we will make reasonable efforts to fix it. To the extent permitted by law, our liability for any claim connected to a booking is limited to the amount you paid us for that booking. We are not liable for events beyond our reasonable control, including weather, power or network outages in the area, or travel disruptions.
Your conduct
Bookings made with false details, for unlawful purposes, or in violation of house rules may be cancelled without refund. Parties or events are allowed only where a property listing says so and with prior written agreement.
Disputes
These terms are governed by the laws of India and courts in India shall have jurisdiction over any disputes.
Contact
Write to us at query@hnhstays.com or message us on WhatsApp at +91 81039 00900. We respond within one hour on WhatsApp during working hours.